Our offices will be closed on Monday, 12/25 and reopening 12/26 at normal hours
Holiday Shipping Schedule
Due to increased shipping volumes we recommend referencing this shipping information that displays shipping deadlines, by shipment type, to ensure you get your products before 12/25. We do not guarantee shipment arrival if orders are placed after the Last Day to Ship date.
|TYPE OF SHIPMENT
|LAST DAY TO SHIP
COVID-19 NOTICE: We pride ourselves on quick fulfillment, but due to the unique circumstances surrounding the current pandemic you may experience slower than normal delivery times for your shipments. We apologize for any inconvenience delivery delays may cause.
When your order ships, you will receive a shipping confirmation email from UPS containing a tracking number for your order. Please enter your tracking number into the box below or on the UPS tracking web page to view the status of your order. If you have any questions about your order please call Customer Care at 877-995-2288.
When will my order be shipped?
Orders are processed hourly each business day from 9am to 5pm Central Time. Orders placed by 3pm Central are shipped same day. Refer to the product information for availability status. Backordered and Drop-Shipped products typically ship within one to two weeks.
What if I need to get my order faster?
Because we stock and ship most gear from a central location in Austin, TX, most orders are delivered within 2-3 days after ordering. However, we offer several expedited shipping options for an additional cost if you would like to get your order delivered faster. Please choose an expedited shipping method at checkout or ask your account manager for expedited options when placing your order.
How long will my order take to ship?
Please see the map below for estimated delivery times.
Do you ship internationally?
Yes, international shipping rates will apply.
I have a problem with a product I received, what do I do?
A returned merchandise authorization ("RMA") is required before sending a product back to us.
Before sending a product for warranty repair, please call our support department at 877-995-2288, and we will attempt to diagnose the problem, assist you with procedures for making warranty claims to third party manufacturers, identify the appropriate warranty actions for your product, and, if necessary, issue an RMA number and return instructions.
Please do not send a product to us without an RMA. For more details on returns and warranties, please see our return policies.