Unlimited Technical Support
We pride ourselves on providing every customer with free, unlimited technical support – regardless of the product you purchase. In fact, we feel that offering direct support provides Supercircuits with another competitive advantage – as direct feedback from our customers allows us to be more responsive to the changing needs of the market.
Our security experts are trained to answer any question you may have – from installation, to product operation, to networking and remote access challenges. You won’t have to wait long – if at all – to speak directly with one of our specialists.
Advantages of Supercircuits support:
- Direct – When you call Supercircuits, you’re speaking directly with one of our badged security specialists – regardless of the product you purchased.
- US-Based – All technical support, exchanges and returns are managed by our dedicated team in Austin, Texas – who speak your language.
- FREE – Call us anytime for assistance – FREE of charge. Our friendly, expert sales consultants and technicians are here to help you every step of the way!
- Online Resources – We offer detailed user manuals, product documentation and software support online – available to all customers at your convenience
- Online Chat – Contacting our specialists via online chat is another means of getting fast, friendly and knowledgeable technical support.
Supercircuits Online Resources
We offer an extensive library of product documentation, videos, security solution articles and tutorials that help answer commonly-asked questions ranging from "How do I network my DVR?" to "How do I install my security cameras?" Our online resources are a great place to start for finding information you may need.
Our online resources include:
- Comprehensive user manuals – drop-in-box and online
- Online product documentation and software
- Online videos and tutorials
- Online video security tools and calculators
- Security glossary
- Learning center and "how-to" articles
- Security blog
- Case studies
- Catalogs and brochures
Technical Support Hours
Need help? No problem! Our US-based technical support specialists are here to help you with product installation, equipment operation, networking, and more.
Our support team’s hours of operation are Monday to Friday, 7 a.m. to 7 p.m. Central Time. After normal business hours, please use our online Contact Form and a technician will respond the next business day.
Call 877-995-2288 or Click to Chat with a technical support specialist.
Notice Concerning 3rd Party and Discontinued Product Support
Our customers are encouraged to contact our technical support team at any time for answers to questions related to products purchased at Supercircuits. Our technical specialists undergo extensive training to effectively support both private label and 3rd party products, as well as solutions bundled or manufactured by Supercircuits.
For certain 3rd party products, Supercircuits may defer support directly to the manufacturer, who is better equipped to address questions related to the company’s specific technology.
For questions or issues related to discontinued products, we offer comprehensive technical support throughout the product’s warranty period. For discontinued products outside of warranty, our technicians will provide reasonable best efforts to assist our valued customers.