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COVID-19

Updates and Actions

This page will be updated with the latest information regarding our response to the current, evolving crisis. If you have questions that are not answered here please call us. The Supercircuits team is here to support you and help you through these uncertain times.

COMMUNICATIONS

March 19th, 2020 – A Letter to Supercircuits Customers

We wanted to share the following updates and outline steps that the Supercircuits team is taking to continue to serve your security solutions needs and help slow the spread of COVID-19. Above all, the health and well-being of our customers, team members, and communities will always be our top priority.

Today, we remain open for business and ready to fulfill your security solution needs. At the same time, we are taking extra precautions to protect our employees and their loved ones.

Below are the answers to your questions and actions we are taking to continue to support you and your business.

Sales & Technical Support – The majority of our employees have been empowered to work remotely, to lower the probability of the spread of the virus. Our sales and technical support teams are online and taking calls from the safety of their homes – providing you with the same unparalleled service levels you’ve come to expect from us.
Shipping & Receiving – Our shipping and receiving employees must be on-site to perform their order fulfillment responsibilities. While on-site, all employees will be required to comply with CDC directives regarding social distancing and related safety protocols.
Inventory Availability – Our procurement team has been working around the clock to ensure we mitigate the impact on our supply chain. Proactive planning and forward buying have allowed us to stay ahead of the curve. We remain diligent in ensuring our warehouse is stocked, and product is ready to ship.
Receiving Packages – If you are concerned about receiving packages during this uncertain time, the WHO has made it clear that it is safe to handle packages, even if it comes from an area the virus has been reported. See the WHO coronavirus Q&A page located here for more information.

We understand these are uncertain times. But we want you to know that we are in this together, we are here to support you, and we are unwavering in our commitment to make our communities safer, smarter, and more secure.
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The Supercircuits Team

CURRENT COMPANY STATUS

Most of our headquarter team members have been empowered to work remotely. They are online and have access to the same resources they normally would when they are physically in the office. Here’s a quick update on each department.

  • Sales - our sales team is 100% operational and ready to help with your security solution needs. We are operating under normal service hours - 8am to 6pm CT.
  • Technical Support - our tech support team is also remotely staffing our support lines and you should expect the same exceptional level of support during our regular support hours 8am - 5pm CT.
  • Warehouse and Fulfillment - our warehouse and fulfillment teams are on-site receiving, pulling and shipping orders. While on-site they will maintain social distancing standards and taking additional safety precautions as recommended by major health organizations.