PO Requirements

1. Our "Remit To" address: Supercircuits 11000 N Mopac Bldg 300 Austin, TX 78759
2. Terms: Net 30
3. Freight as a separate line item –OR– state "Pre-pay and add"
4. PO #
5. Your ship to and bill to addresses
6. Signature on the PO

First Name *

Last Name *

Quote Number *

Upload Purchase Order*

How do I track my order?

There is a tracking number listed on your My Account page next to your most recent order. By clicking on the tracking number, you can view the status and location of your shipment. If a tracking number does not appear, 24 hours after you placed your order please call Customer Care at 877-995-2288.

When will my order be shipped?

Orders are processed hourly each business day from 9am to 3pm Central Time. Orders placed by 3pm CT are shipped same day. Refer to the product information for availability status. Backordered products typically ship within one to two weeks. 

Do you ship internationally?

Yes, international shipping rates will apply.

I have a problem with a product I received, what do I do?

A returned merchandise authorization ("RMA") is required before sending a product back to us.

Before sending a product for warranty repair, please call our support department at 1-800-335-9777, and we will attempt to diagnose the problem, assist you with procedures for making warranty claims to third party manufacturers, identify the appropriate warranty actions for your product, and, if necessary, issue an RMA number and return instructions.

Please do not send a product to us without an RMA. For more details on returns and warranties, please see our return policies, below.

How long is the warranty on my product?

All of our products have a minimum 90 day warranty. Generally our warranties are 1 year for standard CCTV products, 3 years for DIGIOP Black IP security products, and 5 years for analog DIGIOP Black cameras from the date of purchase. We honor the manufacturer warranties on all of our 3^rd party products.

What IS covered by my product warranty?

Your product warranty covers any product malfunctions or product defects that prevent your product from working properly.

What is NOT covered by my product warranty?

The warranty does not cover any product that is modified from its original factory condition, any damages incurred during shipment, acts of nature, does not cover any damage due to vandalism, or any damages due to the improper installation of the product. (This includes not following instructions, installing your own hard drive in a DVR, cutting cables, cutting connectors off of a camera, or any modifications to your camera.)

What do I do if my product is not working?

Call your sales consultant or call our Technical Support department at 800-335-9777. Our knowledgeable consultants are available to assist you Monday through Friday 7AM to 7PM and Saturdays 9AM to 5PM

What do I need to do to send my product in for repair or replacement?

1. Call Tech Support at 800-335-9777
2. They will first try to help you troubleshoot your product.
3. If your product needs repair/replacement, you will be issued an RMA (Returned Merchandise Authorization) number by one of our Tech Support representatives.
4. Pack the product carefully with any parts and accessories that were included with the product.
5. Write the RMA number clearly on the exterior shipping box. (Never write the RMA number on the original product packaging) Be sure to also include the RMA number in the ATTN line on your shipping label.
6. Not including this information on the exterior shipping box will cause delays in the processing of your RMA
7. Ship the product back to us:
   Supercircuits
   ATTN: RMA#_____
   11000 N Mopac Expressway, Building 300
   Austin, TX 78759

Who pays for the shipping of my RMA product?

Within the FIRST 30 days of purchase: We cover all shipping charges to and from your location, and our Tech Support department will issue shipping labels upon request.

After the FIRST 30 days of purchase: You pay to ship the RMA product to us and we will pay for anything we ship back to you.

What is an RMA number?

An RMA (Returned Merchandise Authorization) number is required any time you ship a product back to us (e.g. credit, warranty, repair, etc)

Why do I need an RMA number? Why can’t I just ship the product back to you?

RMA numbers allow us to quickly identify any returned product, ensure that we get it to the right location, and efficiently allow us to reference the returned item to your order. Failure to obtain and clearly display your RMA number causes major delays in our product resolution process

What is covered in my 30 day Money-Back Guarantee?

If you are not completely satisfied with your product, you have 30 days from the date of purchase to return the product for an exchange of the product or receive a credit for the original purchase price; shipping and handling charges are not refundable.  In-store credits issued at the discretion of Supercircuits expire within one year of issuance.  Please NOTE:

• All returned product must be accompanied by an RMA number and returned in our original packing materials in new condition
• 'New' condition means that the product is in the condition you received it, is unmodified, and includes all parts accessories and documentation
• Please be sure to pack your product carefully in its original packaging and then in another box to ship back to us
• Failure to return products in the proper condition may result in a refusal of the return or may be subject to a minimum of a 15% restocking fee
• Covert items, DVRs, VCRs and all other recording devices are subject to a minimum of a 15% restocking fee
• Special orders, custom built items and opened software may not be returned

What if my product is not repairable?

If your product is under warranty you will receive a replacement unit that is comparable to what you originally purchased

Will my replacement product be new?

Depending on availability of inventory, your product may be new or refurbished

These forms are intended to be filled out on your computer, printed then faxed with an authorized signature. Clicking a link will open the document in your browser; it is recommended that you right click on the link and select the "Save as" option to save the file on your local computer hard drive.

Supercircuits fax: (866)-936-9777

• Signature release form (PDF)
• Tax ID form (PDF)

This privacy notice discloses the privacy practices for www.supercircuits.com. This privacy notice applies solely to information collected by this web site.

Information Collection, Use, and Sharing

All personally identifying information collected through www.supercircuits.com is for Supercircuits staff to process and manage subscriptions, track site usage patterns and statistics, or to deliver services through the site. Such information may also be used by us for market research or for prize or information-request fulfillment unless otherwise indicated.

Such information will not be posted or published by us, and, except as specified below in this privacy policy regarding anonymous aggregated data, or to provide services to you on behalf of Supercircuits, it will not be provided to third-party providers without consent.

If you choose to provide personally identifying information to us, you may receive the following types of e-mails from us:

• E-mails related to subscription-maintenance activities.
• Periodic e-mail newsletters highlighting new features, content, and usage tips for www.supercircuits.com.
• Periodic special offers for additional Supercircuits products and services.
• Periodic special offers from Supercircuits approved partners if you opt-in or give us your permission to send them.

When you provide personally identifying information to us, you can let us know that you do not wish to receive special Supercircuits or partner offers. Each offer will also have information available to allow you to opt out if you wish to receive no further offers.

You may also opt out of any future contacts from us at any time by contacting us at 877-995-2288 or via our contact form.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Registration

In order to use advanced features of this website (such as viewing order history), a user must first complete the registration form. During registration a user is required to give certain information (such as email address). This information may be used to contact you about the products on our site in which you have expressed interest.

Security

We take every precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data or your account information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you have any questions or concerns about our privacy policy, please contact us at 877-995-2288 or via our contact form.

Supercircuits makes no representations concerning the legality of certain product applications such as the making, transmission, or recording of video and/or audio signals of others without their knowledge and / or consent.

We encourage you to check and comply with all applicable local, state, and federal laws and regulations before engaging in any form of surveillance or any transmissions of radio frequencies. Prices, specifications, and availability are subject to change without notice. Transmitter ranges given are conservative clear line of sight ranges. Your range may be more or less, depending on conditions.

Supercircuits and the Supercircuits logo are registered trademarks of Supercircuits, Inc. All other trademarks are the property of their respective companies. All rights reserved.

All pictures, graphics, and descriptions are the exclusive property of Supercircuits and may not be used without prior written permission.