An open box product is a product that a customer has previously purchased and returned to us. They have been tested and reconditioned to ensure full functionality. These products are considered to be in good condition, but may have cosmetic damage that will not affect their performance.
Our technicians carefully inspect each open box product. Products are reconditioned (if needed) to meet our high quality standards, and then thoroughly tested to ensure they are in good working order.
30-day Money-back Guarantee
We offer a 30-day money-back guarantee for every open box product. If you are not happy with your purchase, simply return it within 30 days for a full refund. As with any return, please call us to obtain a ‘return merchandise authorization’ (RMA) to begin the return process.
90-day Warranty and Lifetime Technical Support
Open box products include a 90-day warranty and free lifetime US-based technical support.
How a returned product becomes certified Open Box product
Our in-house technicians inspect the product for damage
Product is rigorously tested to ensure full functionality
If the product passes all the tests, is considered certified
After certification, product is repackaged with all manuals and accessories
FREE Shipping Over $299 to Continental US
Same Business Day Shipping When you order by 3:00 p.m. Central
FREE Unlimited Tech Support for every product we sell