Our Services
When it comes to the security of your business, home or family – you are looking for peace of mind… and need to be 100% confident that you invest in both the products and a company that you can trust.
Because every security application is unique, it’s critical that your security provider can help to define your needs, tailor a solution that will deliver the results you’re looking for, and provide the support required to install, operate and maintain your equipment.
Supercircuits is a full-service security solutions provider. Our security experts are here to provide consultation, needs analysis, solutions design, and much more. And we offer FREE, unlimited, US-based technical support for every product we sell. Rest assured, we’re here for you – every step of the way.
Our range of security services includes:
Expert Consultation
Dedicated Teams – We offer dedicated to support each of our core customer segments, including Law Enforcement and Government, Businesses, Consumers, and our Authorized Dealer Partners – to provide the best possible customer experience.
Specialized Skillsets – Our security experts are specially trained on the security solutions for the business segments they support.
Industry Experience – On average, our sales consultants have been with Supercircuits for more than 3 years – and many of our team members have years of firsthand, in-field experience in the industry they support.
Solution Customization
Solution Customization – ALL Supercircuits solutions are completely customizable, to optimize performance and results for YOUR application.
Systems Design & Engineering – For advanced projects, our systems engineers and product managers partner to develop solutions and plans that meet specifications.
Needs Analysis – Our FREE needs analysis will determine exactly what you need to consider when building your solution – from products and features to installation and operation.
Installation and Local Support
Direct Support – Many of our products are turn-key, and simple to self-install. For customers looking to “do-it-yourself”, we provide comprehensive user manuals, online support, and unlimited technical support – free of charge.
Local Services – For installation or other local services, we connect direct customers with an authorized dealer partner in your area.
Product Training and Continuing Education
Webinars – Attend our monthly webinars to learn about new technologies, features, operation techniques, and more. These also provide direct access to our product development team, sales and support specialists.
Training – We host regular training sessions at our Austin headquarters, to provide education and certification for the technologies we offer.
On-site training – For larger projects or paid engagements, we develop training materials and coordinate on-site training for managers and operators.
Unlimited Technical Support
Direct Support – When you call Supercircuits, you’re speaking directly with one of our badged security specialists – regardless of the product you purchased.
US-Based – All technical support, exchanges and returns are managed by our dedicated team in Austin, Texas – who speak your language.
FREE – Best of all, our unlimited technical support is free of charge.
Professional Services
To accommodate projects or customers with advanced support requirements, Supercircuits offers a comprehensive range of professional services, ranging from pre-programming and configuration, to custom fabrication, to end-to-end project management.
Our professional services offerings include:
Product Configuration
Extended Burn-In – We perform extensive product testing before we ship, ensuring that factory manufactured products are fully operational and runs to your specifications.
Pre-Programming and Configuration – We pre-program and pre-configure products to your exact specifications, ensuring it is ready-to-go when it arrives on site – saving you and your IT staff installation and deployment time.
Custom Labeling – We offer custom labelling of any device, external box, software or IP address to your desired specifications for easy setup and staging.
Custom Solution Integration – Send us a product(s) to integrate with your system – we’ll customize it to your needs, provide testing and validation.
Custom Fabrication
Design & Engineering – Our on-site manufacturing team brings over 20 years of experience in evaluating a customer’s needs, designing and engineering an effective solution. Common custom solutions include:
- Covert camera concealments for law enforcement
- Installation of miniature cameras in customer-provided gear
- Covert systems for undercover operations and loss prevention
- Wireless systems for single-site or citywide applications
- Citywide security solutions
Product Support – For all distributed and manufactured products, we are capable of developing custom product user manuals and product training – in accordance with customer specifications.
Product Sourcing and Design
Product Sourcing – We leverage our broad network of strategic manufacturer partners to source and/or private label any OEM product for your application.
Product Design and Manufacturing – We design and customize any board camera, micro camera, or camera module to meet your needs.
Product Lifecycle Management – We provide product lifecycle management, from procurement and inventory management, to end-of-life transitions.
Shipping and Logistics – We offer a range of flexible shipping and logistics options, including order stocking coordination, drop-shipping and scheduled deliveries.
NEW! Project Management
We offer project and installation oversight from start to finish, managing every aspect of the job.
We leverage our extensive nationwide network of authorized security dealers to provide local services, including: needs analysis, system design, installation, training, and ongoing support.
